Ranch Event Venue LLC
Master Service Agreement
San Mateo, Florida · Agritourism Event Venue · Effective upon booking
How this works: This Master Service Agreement ("MSA") governs all events held at Ranch Event Venue LLC. When you sign our Event Booking Agreement, you confirm that you have read and agree to be bound by every term in this MSA. The MSA is incorporated by reference into your signed booking agreement and is legally enforceable.
This page is the authoritative, current version of the MSA. You can bookmark or print it at any time.
rancheventvenue.com/termsGrant of License
Venue grants Client a limited, temporary, revocable license to use designated portions of the property ("Premises") solely for the event described in the Event Booking Agreement ("Event").
This Agreement does not create a leasehold interest, tenancy, or any property right. Venue retains full ownership and control at all times.
Definitions
"Venue Parties" means, collectively: (a) Ranch Event Venue LLC; (b) Ezequiel De Andrade and Karen Andrade individually; and (c) each of their respective members, managers, officers, directors, employees, agents, contractors, and representatives. Each Venue Party who is not a signatory is an intended third-party beneficiary of the indemnity, release, limitation of liability, and insurance provisions of this Agreement and may enforce those provisions directly.
"Property" means the entire parcel of real property on which the Event takes place, including all pastures, ponds and other water bodies, wooded areas, roads, drives, parking and staging areas, structures, and improvements, whether or not located within the Premises.
Venue Packages & Inclusions
Ranch Event Venue LLC offers venue rental packages in three tiers by guest count: Standard (0–99 guests), Grand (100–160 guests), and Estate (160+ guests). The tier applicable to Client's Event is identified in the Event Booking Agreement.
Venue Rental Includes
Venue provides exclusive ranch access for the contracted Access Period, including the ceremony site, covered barn, suites, mobile bars, and luxury restroom trailer. Every tier includes white resin wedding chairs with cushions for the confirmed final guest count.
Venue does NOT provide:
- —Tables, linens, or table coverings
- —Décor or coordination
- —Catering or staffing
- —Security or bartending
- —Equipment rentals
- —Event management services
Except for services and items covered by Inclusive, if Client has selected it in the Event Booking Agreement. Inclusive is governed by the Inclusive Package Addendum at rancheventvenue.com/package-addendum.
Tables are NOT included. Clients arrange tables through a rental vendor unless Venue agrees otherwise in writing. A limited number of tables may be available at no charge on request, subject to availability. Client should not assume tables are provided. Except for services covered by Inclusive, Client is solely responsible for securing and paying for all vendors, rentals, and services needed for the Event.
Guest Count & Tier Adjustment
Venue rental pricing is tiered by guest count. If the confirmed final guest count falls within a higher tier than the estimate provided at booking, Venue will notify Client of any additional fees due, and the adjusted balance must be paid no later than 30 days prior to the Event Date. For example, if a Client books based on an estimated count of 99 guests (Standard tier) but submits a final count of 105 guests (Grand tier), the venue fee will be recalculated at the applicable tier rate and the difference will become immediately due. Client acknowledges that the final venue fee is determined by the confirmed final guest count, not the estimate provided at booking.
No Refund for Lower Final Guest Count
If the confirmed final guest count is lower than the estimated count used at booking and falls within a lower tier, no refund, credit, or price adjustment will be issued. The venue fee paid at booking reflects the tier selected at the time of signing and is non-refundable regardless of actual attendance. All payments remain non-refundable and non-transferable under any circumstances.
Regardless of tier, and except for services covered by Inclusive, Client is solely responsible for securing and paying for all additional vendors and services required for the Event.
Event Date, Hours & Access
Access Period
Client is granted access beginning at the Access Start Time and ending at the Vendor Load-Out Deadline. This period includes all setup, vendor arrival, event activities, and breakdown. No entry is permitted before the Access Start Time without prior written approval.
Early Arrival
Unauthorized early arrival by Client, guests, or vendors may result in denial of entry, delay of setup, additional fees of $750/hour, or termination for repeated violations. Venue is not responsible for vendors arriving before authorized access time.
Event End & Vacating
All guests must depart by the Event End Time. All vendors, rentals, and décor must vacate by the Vendor Load-Out Deadline. Failure to fully vacate will result in automatic overtime charges of $750/hour.
Venue Right of Entry
Venue, its owners, agents, and representatives may enter the Premises at any time — before, during, or after the Event — to inspect property, enforce rules, monitor alcohol service, ensure safety, address disturbances, protect livestock or equipment, or respond to emergencies. Client acknowledges this oversight is a condition of use. Any attempt to restrict Venue access constitutes material breach.
Tours During Setup
Venue reserves the right to conduct prospective client tours during Client's setup period, prior to Guest Arrival Time. No tours will occur during the Event itself. Client's right to exclusive use applies only from Guest Arrival Time to Event End Time.
Onsite Property Manager
An onsite property manager will be present before, during, and after the Event. Client, guests, and vendors must cooperate fully. Failure to comply with any directive constitutes material breach and may result in immediate termination with all payments retained.
Maximum Guest Count & Occupancy
The maximum permitted guest count is set in the Event Booking Agreement and represents the absolute maximum occupancy under Venue policy, safety considerations, and insurance limitations. Client must not permit total persons on-site to exceed this number at any time.
If occupancy is exceeded, Venue may stop guest entry, require removal of excess guests, shut down alcohol service and music, or terminate the Event immediately — with all payments retained. If Venue elects not to terminate, an over-capacity fee per person will apply as specified in the Booking Agreement.
Client shall provide a confirmed final guest count no later than 30 days prior to the Event Date. This confirmed count is used to confirm the applicable tier and chair quantity for the Event. Failure to submit a final guest count by the deadline will result in Venue using the estimated count from the Booking Agreement for all planning purposes, and Client waives any right to dispute resulting chair quantities or fees.
Guest Count & Fee Adjustment
If the confirmed final guest count results in a higher pricing tier than the estimate used at booking, Client will be notified of the adjusted balance. The difference is due no later than 30 days prior to the Event Date. Venue will provide chairs in quantities sufficient to seat the confirmed final guest count only — not any count submitted after the deadline. Late increases in guest count are not guaranteed to be accommodated and may result in insufficient seating.
No Refund for Lower Final Guest Count
If the confirmed final guest count falls within a lower pricing tier than the tier booked at signing, no refund, credit, or price reduction will be issued. The venue fee is locked at the tier selected at booking and is non-refundable regardless of actual attendance.
Payment Terms
All payment amounts and due dates are specified in the Event Booking Agreement. ALL PAYMENTS OTHER THAN THE SECURITY DAMAGE DEPOSIT ARE NON-REFUNDABLE AND NON-TRANSFERABLE. Client acknowledges that Venue incurs immediate damages upon booking due to lost business opportunities.
Payment Processing Fee: A 3.5% processing fee applies to all credit card and debit card payments processed through Square. No fee applies to cash, personal check, cashier's check, or Zelle. A returned check or failed charge fee of $50 applies to any returned payment.
By executing the Event Booking Agreement and providing a card on file, Client expressly authorizes Venue to automatically charge the card for each scheduled installment on its due date without further notice. If a charge is declined, Client has 48 hours to provide an alternative payment method. Failure to do so constitutes material breach and all unpaid balances accelerate immediately.
Upon material breach, all unpaid balances become immediately due and payable without notice.
Damage Deposit
Client shall provide a $500 refundable Damage Deposit no later than 15 days prior to the Event. Venue may deduct from this deposit for:
- —Structural or landscaping damage
- —Livestock interference or generator misuse
- —Excessive cleaning or trash not placed in designated areas
- —Overtime charges or rule violations
- —Vendor or alcohol-related damage
If damages exceed the deposit, Client authorizes additional charges to the card on file. The Damage Deposit does not cap Client's liability — Client remains fully responsible for all damages regardless of amount.
Clean-Up & Restoration
Client must remove all trash, décor, rentals, floral waste, and food waste. The Premises must be returned in the same condition in which it was received, with all trash placed in designated disposal areas. Failure to restore the Premises results in cleaning and repair charges at Venue's sole discretion, with a minimum charge of $500 plus actual repair costs.
Restroom Disclosure
Venue does not have permanent indoor restroom facilities. Venue will provide one luxury restroom trailer unit. Depending on guest count, alcohol service, and event duration, additional units may be required. Client is responsible for securing and paying for any additional units. No Venue Party is responsible for third-party restroom service interruptions, mechanical failure, or guest misuse.
Agritourism Liability Warning
WARNING
Under Florida law, an agritourism operator is not liable for injury or death of, or damage or loss to, a participant in an agritourism activity conducted at this agritourism location if such injury, death, damage, or loss results from the inherent risks of the agritourism activity. Inherent risks of agritourism activities include, among others, risks of injury inherent to land, equipment, and animals, as well as the potential for you to act in a negligent manner that may contribute to your injury, death, damage, or loss. You are assuming the risk of participating in this agritourism activity.
Inherent risks at this ranch include, but are not limited to, uneven terrain, mud, fire ants and other insects, livestock, wildlife, farm equipment, weather conditions, and ongoing agricultural operations. Client assumes all inherent risks.
Assumption of Risk & Release
Client voluntarily assumes all risks associated with the outdoor rural property, alcohol service, guest and vendor conduct, weather, and utility interruption. Client releases and waives all claims against the Venue Parties except those arising from gross negligence or willful misconduct.
Insurance Requirements
| Requirement | Details |
|---|---|
| General Liability | Minimum $1,000,000 per occurrence ($2,000,000 aggregate recommended) |
| Liquor Liability | Required if alcohol is served |
| Additional Insured | Ranch Event Venue LLC, Ezequiel De Andrade and Karen Andrade individually. |
| Certificate Due | 15 days prior to Event Date |
Failure to provide proof of insurance voids Client's access to the Premises.
Alcohol Policy
If alcohol is served, a licensed and insured bartender is required. No minors may be served. Venue does not provide alcohol and does not monitor consumption. Client assumes full liability for overservice, intoxicated guests, DUI incidents, injuries, and property damage, and agrees to indemnify the Venue Parties for all alcohol-related claims.
Generator & Power
Venue will provide a backup generator for essential power needs. Capacity is limited and intended for basic operations only. Venue does not guarantee uninterrupted power and is not liable for equipment overload, vendor misuse, fuel interruption, or mechanical malfunction. Client is responsible for ensuring vendor electrical load requirements do not exceed generator capacity.
Photography, Media & Image Use
Venue reserves the right to photograph and video the Event for damage assessment, insurance, and marketing purposes. Venue is the sole copyright owner of all footage it captures. Client grants Venue permission to use any publicly posted, tagged, or shared photos/videos for marketing. Client may request discontinuation of future use of specific images in writing, though previously distributed materials may not be retractable.
Client releases the Venue Parties from all claims arising from the use of Event imagery and represents they have authority to grant rights to any media shared with Venue.
Parking, Noise & Safety
Parking
Client is responsible for guest parking control. All vehicles must use designated parking areas only. Emergency lanes must remain clear at all times. No Venue Party is liable for theft, injury, or property damage in parking areas.
Noise
Client must comply with Putnam County noise ordinances. Amplified music must cease by 11:30 PM on Fridays and Saturdays, and 10:00 PM on Sundays through Thursdays. Venue may shut down music for violations.
Children & Pets
Children must be supervised at all times. No child access to livestock or equipment areas. No pets or animals belonging to Client, guests, or vendors are permitted without prior written approval. Unauthorized animals constitute material breach and may result in immediate Event termination.
Guest Movement and Restricted Areas
Client is solely responsible for ensuring that guests, invitees, and vendors remain within the areas designated for the Event and do not enter pastures, livestock areas, water bodies, equipment storage, agricultural operations areas, or any other portion of the Property not designated for Event use. Client shall notify all guests and vendors of these restrictions prior to the Event. Client's indemnity obligations apply in full to any person who enters a non-designated area of the Property, whether or not such entry was authorized.
Cancellation & Rescheduling
All cancellations must be submitted in writing to Venue. Regardless of the reason for cancellation — including personal circumstances, vendor disputes, or weather — all payments previously made are forfeited and any remaining unpaid balance under the Event Booking Agreement becomes immediately due and payable in full. Cancellation does not release Client from any outstanding payment obligations.
| Cancellation Timing | Financial Consequence |
|---|---|
| More than 180 days prior | All payments forfeited and any remaining unpaid balance immediately due in full. |
| 91 – 180 days prior | All payments forfeited and any remaining unpaid balance immediately due in full. |
| 61 – 90 days prior | All payments forfeited and any remaining unpaid balance immediately due in full. |
| 60 days or fewer | All payments forfeited and any remaining unpaid balance immediately due in full. |
Rescheduling
Rescheduling requests must be submitted in writing no fewer than 60 days before the Event Date and are subject to Venue's sole discretion and calendar availability. If approved: a one-time non-refundable rescheduling fee of $500 is due; Client may reschedule only once (a second request is treated as cancellation); the new date must occur within 12 months of the original date. Requests submitted fewer than 60 days prior are treated as cancellation.
Limitation of Liability & Indemnification
No Venue Party shall be liable to Client for any claim in an amount exceeding the total fees paid by Client. No Venue Party shall be liable for indirect, incidental, consequential, emotional distress, lost profit, or special damages. No Venue Party is responsible for damage, loss, or theft of any personal property before, during, or after the Event.
Client agrees to indemnify, defend, and hold harmless the Venue Parties from all claims, losses, damages, and attorneys' fees arising out of the Event, use of the Premises, conduct of Client, guests, or vendors, alcohol service, property damage, or injury or death — including claims arising in part from Venue's own negligence, except where caused by Venue's gross negligence or willful misconduct. This indemnity applies regardless of where on the Property the claim arises, and regardless of whether the person was within the Premises at the time. This duty to defend applies immediately upon assertion of any claim and survives termination of this Agreement.
Force Majeure
No Venue Party is liable for failure to perform due to hurricane, flood, fire, pandemic, government order, utility failure, or acts of God. Payments remain non-refundable. Rescheduling is at Venue's sole discretion. Force majeure events do not excuse Client's payment obligations.
Vendor Requirements & Approval
All vendors must be approved in writing by Venue prior to the Event. Client must provide vendor names, contact information, and service descriptions no later than 45 days prior to the Event Date unless Client requests an extension and Venue grants it in writing. Once vendor information is received, Venue will reach out to vendors regarding insurance requirements. All vendors must carry commercial general liability insurance of at least $1,000,000 per occurrence naming Ranch Event Venue LLC, Ezequiel De Andrade and Karen Andrade individually, as Additional Insured, with certificates due no later than 30 days prior to the Event Date. Venue may, at its sole discretion and in writing, waive the insurance requirement for a vendor whose services involve no equipment, no rigging or installation, no service of alcohol or food prepared on site, and no direction of guests or other vendors. A waiver applies only to the specific vendor and Event identified in writing, is not a course of dealing, and does not waive the requirement for any other vendor. Client's indemnity obligations under §17 are unaffected by any waiver.
Venue reserves the right to prohibit or remove any vendor lacking insurance, conducting unsafe practices, or posing a risk to property. Vendor deliveries will not be accepted before the contracted Access Start Time without written approval. Client remains fully responsible for all vendor conduct at all times and agrees to indemnify the Venue Parties from all vendor-related claims.
Farm & Property Conditions
Ranch Event Venue LLC is a working agricultural property. Client acknowledges and accepts that livestock locations may change; farm equipment may be visible; fields and landscaping conditions will vary; mud, dust, and natural debris may be present; creek or water levels may fluctuate; and ongoing agricultural operations may occur during the Event.
The barn roof is not insulated. During rain, precipitation may cause audible noise inside the barn structure. This does not constitute a defect, breach of contract, or grounds for refund or cancellation. Ranch Event Venue LLC is an outdoor Florida venue — heat, humidity, rain, thunderstorms, and insects are common and foreseeable. Client is solely responsible for any weather contingency planning, including tents, canopies, fans, or alternate shelter, at Client's own cost.
Client acknowledges the Premises may look different on the Event Date than at the time of booking, site visit, or in any photographs or marketing materials. Client agrees they are not relying on aesthetic conditions beyond what is expressly stated in their Booking Agreement. Client is solely responsible for notifying all guests and vendors of the farm environment prior to the Event.
Credit Card Authorization & Chargeback Policy
Client authorizes Venue to charge the credit card on file for all amounts due under this Agreement, including retainer, installments, final balance, deposit, overtime, cleaning, and any applicable fees. This authorization remains valid until all obligations are fully satisfied.
Initiating any credit card dispute, chargeback, reversal, or payment objection inconsistent with this Agreement constitutes a material breach. All unpaid balances immediately accelerate, Client forfeits all rights to use the Premises, and Client agrees to reimburse Venue for all associated costs — including bank fees, processing penalties, administrative time, and attorneys' fees — plus a minimum administrative chargeback fee of $1,000.
Client represents they are the authorized user of the card provided and that all charges are voluntarily authorized. If payment is made by a third party, that person must execute Venue's Credit Card Authorization & Third-Party Payor Addendum and is jointly and severally liable for all financial obligations under this Agreement.
Governing Law & Dispute Resolution
This Agreement is governed by Florida law. Exclusive jurisdiction lies in Putnam County, Florida. The prevailing party in any dispute is entitled to attorneys' fees and costs. No verbal statements, marketing materials, social media content, or representations not expressly stated in this Agreement may be relied upon. Any modification must be in writing. If any provision is found unenforceable, the remainder remains valid and in full force.
Review & Reputation Protection
Dispute Resolution Before Review
Client agrees that prior to posting any public review, rating, or statement — whether on Google, Facebook, Yelp, The Knot, WeddingWire, social media, or any other platform — Client will first contact Venue in writing to describe the concern and allow Venue a reasonable opportunity to respond and resolve the issue. Venue will make good-faith efforts to address any legitimate concern within 7 business days of receiving written notice. Client acknowledges this process is a condition of this Agreement and reflects both parties' intent to resolve disputes privately before seeking public redress.
Vendor Reviews
This subsection applies to vendors Client engages directly. For services covered by Inclusive, Venue's responsibilities and limitations are set out in the Inclusive Package Addendum, which modifies this subsection as to those services.
Ranch Event Venue LLC does not employ, control, manage, or supervise any third-party vendors — including but not limited to caterers, photographers, DJs, florists, bartenders, rental companies, officiants, or coordinators — who perform services at Events held on the Premises. No Venue Party is responsible for the performance, conduct, quality, or outcomes of any vendor service. Client agrees not to post any review, rating, or public statement attributing vendor-related dissatisfaction to Ranch Event Venue LLC. Any dispute arising from a vendor's services must be directed solely to that vendor.
Accurate & Good-Faith Reviews
Client agrees that any public review posted about Ranch Event Venue LLC will be accurate, factual, and limited to Client's direct experience with the Venue itself. Client agrees not to post any review that is false, misleading, defamatory, or retaliatory in nature. Nothing in this section prohibits Client from posting a truthful, good-faith review of the Venue's own facilities, property, and direct services after completing the dispute resolution process described above.
Posting a public review attributing vendor failures to Ranch Event Venue LLC, or posting a review without first completing the written dispute resolution process outlined above, constitutes a breach of this Agreement. Venue reserves all legal remedies for defamatory or materially false statements, including claims for damages and injunctive relief.
Client is responsible for ensuring all guests, vendors, and invitees comply with these rules. Serious violations may result in immediate Event termination with all payments retained.
Ranch Event Venue LLC · San Mateo, Florida · Agritourism Event Venue
This page constitutes the Master Service Agreement incorporated by reference into your Event Booking Agreement.
Questions? Contact us before signing.